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Privacy Policy

Privacy Policy

This Provider Policy outlines the terms and conditions for individuals or entities (“Providers”) offering services through JAXIN Limited. By registering as a Provider and using our platform, you agree to abide by the terms below.

Eligibility

  1. Providers must meet all legal and professional requirements applicable to the services they offer.
  2. Providers are responsible for maintaining valid licenses, certifications, and insurance as required by law.
  3. The Provider must truthfully represent their qualifications, skills, and capabilities.

Services

  1. Providers agree to deliver high-quality, professional services to clients as described in their listings.
  2. Providers must ensure that all interactions and transactions comply with applicable laws and regulations.
  3. Providers are solely responsible for the content of their profiles, service descriptions, and communications with clients.

Fees and Payments

  1. Providers will be charged a 15% commission for each booking completed through the platform.
  2. Payments to Providers will be processed within 5 days after submitting request, subject to any client disputes.
  3. The platform reserves the right to withhold funds in cases of suspected fraud or breaches of this policy.

Code of Conduct

  1. Providers must maintain a professional demeanour in all communications and interactions with clients.
  2. Discrimination, harassment, or unethical behaviour of any kind will not be tolerated.
  3. Providers are expected to comply with JAXIN Limited’s dispute resolution process in good faith.

Indemnity Clause

Providers agree to indemnify, defend, and hold harmless JAXIN Limited, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorney fees) arising out of:

  • The Provider’s use of the platform or services offered.
  • Any breach of this Provider Policy or applicable laws.
  • Any claims made by clients or third parties related to services provided through the platform.

Limitation of Liability

JAXIN Limited shall not be held liable for:

  1. Any errors, omissions, or inaccuracies in a Provider’s service listing or communication.
  2. Losses or damages resulting from a Provider’s failure to deliver services.
  3. Any indirect, incidental, or consequential damages arising from the use of the platform.

Dispute Resolution

Arbitration Clause
Any disputes, controversies, or claims arising out of or relating to this Provider Policy, including the breach, termination, or validity thereof, shall be resolved through binding arbitration under the rules of the Jamaica International Arbitration Centre.

  • The arbitration shall be conducted in Jamaica and in the English language.
  • The decision of the arbitrator(s) shall be final and binding on all parties.
  • Each party shall bear its own costs associated with the arbitration, except as otherwise determined by the arbitrator.

Termination

  1. Termination by Provider: Providers may terminate their account at any time by notifying JAXIN Limited in writing or through the platform’s account settings. Termination by the Provider does not absolve them of obligations related to completed bookings, pending payments, or unresolved disputes.
  2. Termination by JAXIN Limited: JAXIN Limited reserves the right to suspend or permanently remove a Provider’s profile and access to the platform at its sole discretion, for any reason, including but not limited to:
    1. Violation of Policies: Breach of this Provider Policy, Terms of Service, or any other guidelines established by JAXIN Limited.
    2. Unprofessional Conduct: Behaviour deemed unprofessional, unethical, or harmful to clients or other users of the platform.
    3. Fraud or Misrepresentation: Providing false, misleading, or fraudulent information in a profile, service listing, or communications.
    4. Legal or Regulatory Non-Compliance: Failure to maintain required licenses, certifications, or insurance, or violation of applicable laws and regulations.
    5. Client Complaints: Repeated or serious complaints from clients regarding poor service quality, misconduct, or failure to fulfil agreed-upon services.
    6. Platform Misuse: Misuse of the platform, including but not limited to unauthorized transactions, solicitation of clients outside the platform, or actions that compromise the platform’s integrity or security.
    7. Inactivity: Prolonged inactivity on the platform without prior notification or valid reason.
    8. Risk to Platform or Users: Any behaviour or circumstances that JAXIN Limited reasonably believes pose a risk to its reputation, operations, or the safety and well-being of its users.
  3. Notification of Termination:
    1. In cases where termination is due to policy violations or misconduct, JAXIN Limited will attempt to notify the Provider via email or platform notification prior to account removal, except in cases of severe violations requiring immediate action.
    2. Providers may appeal termination decisions by submitting a written request to services@jaxinja.com within 7 days of receiving the termination notice.
  4. Post-Termination Obligations:
    1. Upon termination, all pending bookings will be cancelled, and the Provider will lose access to their account and associated data.
    2. Any outstanding fees or payments owed to JAXIN Limited or to the Provider will be processed in accordance with this policy.
    3. Providers remain responsible for addressing disputes or obligations related to services provided prior to termination.

Policy Updates

JAXIN Limited may update this Provider Policy at any time. Changes will be communicated via email or platform notifications, and continued use of the platform constitutes acceptance of the updated terms.

Contact Us

For questions or concerns regarding this Provider Policy, please contact us at services@jaxinja.com.